At 1st Defence Industries Ltd (1DI), we take pride in making high-quality devices that let people monitor and control crawling pests in a non-toxic and environmentally-friendly way. We stand behind our bug coasters with an industry-leading warranty that ensures your investment is well protected.
1DI will replace products from our bug coaster product line that we confirm to have defects in material or workmanship. Items damaged due to improper care, abuse or normal wear and tear (e.g. fading, scratching) will not be replaced. The lifetime warranty does not apply to Sticky Pad inserts, Sticky Cones, or pet beds.
The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product.
Bug coasters that we deem to be defective in workmanship will be replaced on a ‘like for like’ basis only. Replacements for items no longer available may be made with similar items of equal value, at our option.
These products are covered as part of the lifetime warranty:
For warranty evaluation, your product must be returned directly to 1st Defence Industries Warranty Department, 300 – 34334 Forrest Terrace, Abbotsford, BC V2S 1G7 with a Warranty Return Form. All shipping to Warranty must be pre-paid. 1DI will not be liable for lost in-bound packages.
If you have any questions or concerns, please contact customer service at 1-866-228-0167.